How much does Workiz actually cost for a junk removal business?

Workiz costs $475–$870/mo for a typical 5–8 person junk removal team. The base Standard plan is $275/mo for 5 users, but adding the phone system (~$100–$150/mo), Genius Answering AI (~$200/mo), and extra user fees ($55/user) pushes the real total far beyond the advertised price. ScaleYourJunk includes AI phone, website, and unlimited users at a flat $149–$299/mo.

Does Workiz charge per user?

Yes, Workiz charges per-user fees beyond the 5-user cap on every plan. Standard charges $55/user/mo and Pro charges $65/user/mo. A 10-person team on Workiz Pro pays $325 base plus $325 in user overages — $650/mo before phone or AI add-ons. ScaleYourJunk has zero per-user fees on any plan at any team size.

Is Workiz Genius Answering worth $200 a month?

Genius Answering is a capable AI receptionist that books jobs and handles calls in English, Spanish, and French. However, it requires a separate phone plan ($100–$150/mo), has monthly conversation caps that shut off the AI mid-month when exhausted, and is not trained on junk-specific workflows like load-based pricing. ScaleYourJunk's AI phone agent is included on both plans with no conversation limits.

How much can I save switching from Workiz to ScaleYourJunk?

Most 3–5 truck operators save $441–$571/mo by switching — that is $5,292–$6,852/year. The savings come from eliminating the phone system add-on, Genius Answering add-on, and per-user overages. Larger teams with 10+ people save $681–$901/mo because ScaleYourJunk never charges per-user fees regardless of crew size.

Does Workiz support load-based pricing for junk removal?

No, Workiz does not support load-based pricing. It uses a generic price book designed for flat-rate trades like HVAC, plumbing, and locksmithing. There is no native concept of ¼/½/¾/full truck tiers, item-to-volume estimation, or minimum load charges. Operators must create workarounds with custom fields or line items that do not integrate with reporting or online booking.

Can Workiz track dump fees per job?

No, Workiz cannot track dump fees per job. Their junk removal marketing page features a standalone landfill locator tool, but it is not integrated with job costing, dispatch routing, or profitability reporting. Operators must track disposal costs manually in spreadsheets. ScaleYourJunk tracks dump fees per job and per facility, rolling costs into per-truck P&L reports on the Growth plan.

Does Workiz have a website builder for junk removal?

No, Workiz has no website builder or hosting of any kind. Operators must build and maintain their own website separately, then embed a generic Workiz online booking form. This means paying a web agency $150–$500/mo or spending your own time on a DIY site. ScaleYourJunk builds a fully managed, SEO-optimized website with item-select booking included on every plan.

Can the ScaleYourJunk AI phone agent quote prices?

No, the ScaleYourJunk AI phone agent does not quote prices on any tier. It captures lead details, schedules appointments, answers common questions about your services, and routes urgent calls to your team. Price quoting happens on-site when your crew assesses the actual load size — which is the most accurate and profitable way to price junk removal jobs.

Can I port my phone number from Workiz to another provider?

You can port your number out, but multiple BBB complaints and Trustpilot reviews report significant delays — some operators waited 4–6 weeks. Start the port-out process at least 2–4 weeks before your planned switch. ScaleYourJunk uses Twilio for telephony, which supports standard number porting. Your onboarding specialist will guide you through the process.

Can I export my customer data from Workiz?

Customer contacts and basic job data can be exported as CSV on Standard and Pro plans. However, open API access and Zapier integrations are restricted to the Ultimate plan, which requires custom pricing. Lower-tier users may need to contact Workiz support for complete historical data exports including job attachments and notes.

Is it hard to cancel Workiz?

Multiple users on Trustpilot and BBB report difficulty canceling Workiz subscriptions. All paid plans require annual billing commitments with no refund policy. The cancel option has been described as hidden within account settings, and some users report continued billing months after submitting cancellation requests. ScaleYourJunk is month-to-month with no contract — cancel anytime from your dashboard.

How long does it take to migrate from Workiz to ScaleYourJunk?

Most operators complete the full migration within 5–7 business days. Data import takes one day, pricing and dump facility configuration takes a half-day session with your onboarding specialist, and your managed SEO website launches within 5–7 days. The phone number port may take longer depending on Workiz — start that process first.

ScaleYourJunk vs Workiz

ScaleYourJunk vs Workiz for Junk Removal

Looking for a Workiz alternative built specifically for junk removal? Workiz brings a native phone system and 3,000+ haulers, but triple-stacked pricing — base plan plus phone plus AI answering — pushes real costs to...

Updated Mar 2026 · Sources: workiz.com, G2, Capterra, Trustpilot, BBB, GetApp, Software Advice

gavel Quick Verdict

Best for

Junk removal operators who want AI phone answering, a managed SEO website, dump fee tracking, and unlimited crew members included at a flat $149–$299/mo — no separate phone plan, no AI answering add-on, no per-user fees stacking with every hire.

Not ideal if

You depend on direct Angi, Thumbtack, or Google LSA lead marketplace integrations flowing straight into your dispatch board — Workiz is the only FSM with all three native connections.

Top reasons to switch

checkBuilt exclusively for junk removal — load-based pricing with ¼/½/¾/full truck tiers, dump fee tracking per facility, and item-select booking that converts site visitors into jobs

checkAI phone agent included on both plans — Workiz charges roughly $200/mo for Genius Answering stacked on top of a separate phone plan that adds another $100–$150/mo

checkNo per-user fees at any team size — Workiz charges $46–$65 per additional user beyond the 5-user cap, which adds $230–$650/mo for a 10-person crew

checkManaged SEO website with item-select booking included — Workiz offers zero website building, forcing you to pay a separate agency $150–$500/mo or build your own site

Junk-specificNo per-user feesAI phone includedFlat pricing

Features compared

$3,600+

Annual savings

Add-ons eliminated

The Verdict

check_circleChoose ScaleYourJunk if…

checkYou want purpose-built junk removal workflows — load-based pricing tiers, dump fee tracking per facility, per-truck P&L, and cubic-yard estimation that generic FSM platforms simply do not offer

checkYou want AI phone answering included on every plan without layering a separate VoIP phone subscription and a second AI answering add-on that together cost $300–$350/mo extra on Workiz

checkYou refuse to pay per-user fees that scale with every new driver or dispatcher — your crew can grow from 2 to 12 people without your software bill changing by a single dollar

checkYou need a professionally managed SEO website that ranks locally and converts visitors through item-select booking — Workiz has no website builder, so you are on your own for web presence

swap_horizChoose Workiz if…

arrow_forwardYou rely heavily on Angi, Thumbtack, and Google Local Services Ads for lead generation and want those marketplace leads flowing directly into your dispatch board without manual entry or Zapier workarounds

arrow_forwardYou want a native VoIP phone system with call recording, automatic ad source attribution, and two-way SMS texting built into the same platform where you dispatch jobs and manage customers

arrow_forwardYou want Reserve with Google so homeowners can book directly from your Google Business Profile search result without visiting your website first

arrow_forwardYou need consumer financing options like Wisetack or Sunbit embedded directly in your invoices for high-ticket estate cleanouts and commercial jobs over $1,500

lightbulbKey Takeaway

Workiz wins on lead marketplace integrations, native call tracking, and consumer financing. ScaleYourJunk wins on total cost of ownership, junk removal-specific features like load-based pricing and dump fee tracking, and an included AI phone agent that does not require a separate phone subscription or per-conversation billing.

Key Differences

The real operational gaps — not a 200-row checkbox marathon.

AI Phone Agent: Included vs Triple-Stacked Add-Ons

SYJ: Included on both Starter and Growth plans. No separate phone plan required. No monthly conversation caps. Handles scheduling, captures lead details, and routes urgent calls — without quoting prices.

Load-Based Pricing vs Generic Price Books

SYJ: Native load-tier pricing with ¼/½/¾/full truck increments, item-to-volume estimation, and minimum load charges. Your crew selects the load size on-site, and the invoice auto-calculates based on your configured tiers.

Dump Fee Tracking vs Spreadsheets

SYJ: Per-job, per-facility disposal cost tracking that rolls into per-truck P&L reports on the Growth plan. Know exactly which dump runs are profitable and which facilities are eating your margins.

Managed SEO Website vs No Website at All

SYJ: Fully managed, SEO-optimized website with item-select booking included on both plans. ScaleYourJunk handles design, content, local SEO, and ongoing updates so your site actually ranks for 'junk removal near me.'

Flat Pricing vs Per-User Fees

SYJ: Unlimited crew members at $149/mo (Starter) or $299/mo (Growth). Hire your fifth driver, add a dispatcher, bring on seasonal labor — your bill stays the same. No per-user fees, no seat limits, no contracts.

Item-Select Booking vs Embedded Widget

SYJ: Item-select booking lets homeowners pick couches, appliances, mattresses, and yard debris from a visual menu. Each selection maps to your load-tier pricing so the estimate is accurate before your crew arrives.

Feature-by-Feature Comparison

Every capability that matters for junk removal.

Show differences only

Feature	ScaleYourJunk	Workiz
Load-Based Pricing	check_circleIncluded Native ¼/½/¾/full truck tiers with item-to-volume mapping and minimum load charges built into every estimate and invoice	cancelMissing Generic price book designed for flat-rate trades. No load-tier concept, no volume estimation, no minimum load logic
Dump Fee Tracking	check_circleIncluded Per-job, per-facility disposal cost tracking with automatic rollup into profitability reports and per-truck P&L on Growth	cancelMissing Standalone landfill locator tool on marketing page but zero integration with job costing, routing, or financial reporting
AI Phone Agent	check_circleIncluded Included on both plans. Business-hours on Starter, 24/7 on Growth. No conversation caps, no separate phone plan required	add_circleAdd-on Genius Answering costs roughly $200/mo and requires a separate phone plan at $100–$150/mo. Monthly conversation caps apply
SEO Website	check_circleIncluded Fully managed, SEO-optimized website with item-select booking, local schema markup, and ongoing content updates included	cancelMissing No website builder or hosting of any kind. Operators must build, host, and maintain their own site or hire an agency
Per-User Fees	cancelMissing Unlimited users on both plans. No seat limits, no per-user charges. Add crew, dispatchers, and office staff freely	check_circleIncluded Standard includes 5 users at $55/user overage. Pro includes 5 users at $65/user overage. 10-person team adds $275–$325/mo
Per-Truck P&L	check_circleIncluded Growth plan tracks revenue, dump fees, fuel, labor, and net profit per individual truck so you know which units earn their keep	cancelMissing Workiz reporting covers overall revenue and job metrics but has no concept of per-truck or per-route profitability analysis
Item-Select Online Booking	check_circleIncluded Visual item picker lets homeowners select specific junk items, which auto-map to load-tier estimates before the crew arrives	cancelMissing Generic online booking form can be embedded on external sites but offers no item-based selection or volume-based estimate logic
Lead Marketplace Integrations	cancelMissing No direct Angi, Thumbtack, or Google LSA integrations. Leads from marketplaces require manual entry or third-party automation	check_circleIncluded Only FSM with native Angi, Thumbtack, and Google LSA integrations. Marketplace leads auto-create jobs in dispatch board

Load-Based Pricing

SYJ

check_circleIncluded

Native ¼/½/¾/full truck tiers with item-to-volume mapping and minimum load charges built into every estimate and invoice

Workiz

cancelMissing

Generic price book designed for flat-rate trades. No load-tier concept, no volume estimation, no minimum load logic

Dump Fee Tracking

SYJ

check_circleIncluded

Per-job, per-facility disposal cost tracking with automatic rollup into profitability reports and per-truck P&L on Growth

Workiz

cancelMissing

Standalone landfill locator tool on marketing page but zero integration with job costing, routing, or financial reporting

AI Phone Agent

SYJ

check_circleIncluded

Included on both plans. Business-hours on Starter, 24/7 on Growth. No conversation caps, no separate phone plan required

Workiz

add_circleAdd-on

Genius Answering costs roughly $200/mo and requires a separate phone plan at $100–$150/mo. Monthly conversation caps apply

SEO Website

SYJ

check_circleIncluded

Fully managed, SEO-optimized website with item-select booking, local schema markup, and ongoing content updates included

Workiz

cancelMissing

No website builder or hosting of any kind. Operators must build, host, and maintain their own site or hire an agency

Per-User Fees

SYJ

cancelMissing

Unlimited users on both plans. No seat limits, no per-user charges. Add crew, dispatchers, and office staff freely

Workiz

check_circleIncluded

Standard includes 5 users at $55/user overage. Pro includes 5 users at $65/user overage. 10-person team adds $275–$325/mo

Per-Truck P&L

SYJ

check_circleIncluded

Growth plan tracks revenue, dump fees, fuel, labor, and net profit per individual truck so you know which units earn their keep

Workiz

cancelMissing

Workiz reporting covers overall revenue and job metrics but has no concept of per-truck or per-route profitability analysis

Item-Select Online Booking

SYJ

check_circleIncluded

Visual item picker lets homeowners select specific junk items, which auto-map to load-tier estimates before the crew arrives

Workiz

cancelMissing

Generic online booking form can be embedded on external sites but offers no item-based selection or volume-based estimate logic

Lead Marketplace Integrations

SYJ

cancelMissing

No direct Angi, Thumbtack, or Google LSA integrations. Leads from marketplaces require manual entry or third-party automation

Workiz

check_circleIncluded

Only FSM with native Angi, Thumbtack, and Google LSA integrations. Marketplace leads auto-create jobs in dispatch board

The Real Cost Comparison

What you actually pay — not just the headline price.

Team size:

Built for Junk Removal

ScaleYourJunk

$299/mo (Growth) — still flat-rate with 12 users, no overages, no seat limits

No per-user fees on either plan. Month-to-month billing standard. 20% annual discount available ($119/mo Starter, $239/mo Growth). No contracts. Cancel anytime.

$149/mo Starter

1–2 trucks. Includes CRM, dispatch, invoicing, scheduling, dump fee tracking, managed SEO website with item-select booking, AI phone agent during business hours, email automation, and Stripe payments. Zero SMS on this tier. No per-user fees. Annual option: $119/mo (20% off).

$299/mo Growth

3–10 trucks. Everything in Starter plus 24/7 AI phone agent with SMS, auto lead follow-up, full driver portal, route optimization, GPS fleet tracking, per-truck P&L, QuickBooks sync, customer tracking portal, and a dedicated account manager. Annual option: $239/mo (20% off). No per-user fees.

Workiz

$980–$1,200+/mo (Standard or Pro + 7 extra users + phone + AI answering)

Annual billing required on all paid plans. Phone system and AI Answering sold as separate add-ons on top of the base subscription. Per-user overages apply beyond the 5-user cap. Pro plan starts at $325/mo with $65/user overages. Ultimate plan is custom-priced.

Standard plan (5 users included)$275/mo

3 extra users × $55/mo each$165/mo

Phone system add-on (not publicly priced)~$100–$150/mo

Genius Answering AI add-on~$200/mo

savings

Estimated Annual Savings

$681–$901/mo ($8,172–$10,812/year)

Switching from Workiz

Most operators complete the full migration within one week. ScaleYourJunk handles data import, pricing configuration, and website build at no extra cost. Your onboarding specialist stays with you until your first 10 jobs are dispatched through the new system.

Export your customer data from Workiz

Download your customer list and job history as CSV from Workiz settings. If you are on Standard or Pro, CSV export covers contacts and completed jobs. API access for bulk export is restricted to Ultimate plan — contact Workiz support if you need full historical data.

Cancel phone system and AI add-ons

Cancel the Workiz phone system and Genius Answering add-ons immediately — ScaleYourJunk's included AI phone agent replaces both. This alone saves you $300–$350/mo. Start the phone number port-out process 2–4 weeks before your switch date to avoid delays reported by multiple BBB complainants.

Import data into ScaleYourJunk

Upload your customer CSV during onboarding. Names, addresses, phone numbers, emails, and job notes auto-map to ScaleYourJunk's CRM fields. Our onboarding team handles data cleanup — duplicate merging, address formatting, and field mapping — at no extra cost.

Configure load-tier pricing and dump facilities

Set up your ¼/½/¾/full truck pricing tiers, minimum load charges, and item-to-volume mappings. Add your local dump facilities with per-ton or flat-rate disposal fees. This typically takes 30–45 minutes with your onboarding specialist walking you through it.

What Workiz Users Say

Real feedback from public reviews.

Phone system reliability — dropped calls, hold music with no one on the line, and outages at least twice a month that cost operators leads during peak booking windows on Saturday morningsHidden costs stack up fast — FSM base plan + phone plan + AI answering + per-user fees = 2–3× the advertised price, with some 8-person teams reporting $800+/mo total costBilling and cancellation nightmares — annual contracts with no refunds, cancel buttons described as hidden, phone number porting blocked or delayed when trying to leave, continued billing after cancellation requestsGenius Answering frustrations — monthly conversation caps mean the AI stops answering after a set number of calls, same generic voice as competing businesses on the platform, $200/mo for a non-junk-specific AI that cannot handle load-based pricing conversationsMobile app crashes in the field — Google Play rating of 3.0 with frequent freezes, dropped calls mid-conversation, and sync failures that force drivers to re-enter job data

format_quote

“For the entire time we used Workiz, calls would come in with hold music but no one on the other end. We contacted support 71 times about phone issues alone. Each dropped call was a potential $350–$600 job walking to our competitor down the street.”

Paraphrased · Capterra Review · 2025

format_quote

“The AI answering agent costs $200/month on top of the phone plan, and it still cannot tell customers the prices of your services. It also has conversation caps — when those run out mid-month, your AI just stops answering and calls go to voicemail. We lost an estimated 15–20 leads in one month because of this.”

Paraphrased · Capterra Review · 2025

format_quote

“What started as a $275/month subscription became over $700 once we added the phone system, AI answering, and extra users for our crew. When we tried to cancel, we were told the annual contract had no refund clause and our phone number took 6 weeks to port out. I felt trapped.”

Paraphrased · G2 Review · 2025

Where Workiz Still Wins

Genuine advantages worth acknowledging.

verified

Native lead marketplace integrations

Workiz is the only FSM platform with direct Angi, Thumbtack, and Google LSA integrations. Marketplace leads flow directly into Workiz as dispatchable jobs with customer details pre-populated. If 30–50% of your leads come from these platforms, this single feature saves hours of manual entry per week.

verified

Built-in VoIP phone system with ad source tracking

Workiz offers a native VoIP phone system with call recording, two-way SMS texting, and automatic marketing attribution that ties each call to the ad campaign that generated it. No other FSM competitor offers this level of integrated call tracking natively — it is genuinely useful for operators spending $2,000+/mo on Google Ads.

verified

Established junk removal user base and market presence

Over 3,000 junk removal businesses use Workiz, including the Junk Doctors case study prominently featured on their site. Ten years of market presence means a large community, extensive knowledge base, active Facebook group, and battle-tested workflows that have served the junk removal vertical well.

verified

Consumer financing integrations for high-ticket jobs

Wisetack and Sunbit integrations let customers apply for payment plans directly from Workiz invoices. For estate cleanouts and commercial jobs that routinely exceed $1,500–$3,000, offering financing can increase close rates by 15–25%. ScaleYourJunk does not currently offer this.

If you depend on Angi and Thumbtack lead flow, need native call tracking for ad attribution, or want consumer financing for high-ticket work, Workiz is a strong choice with a proven track record. If total cost of ownership, junk removal-specific workflows, included AI phone answering, and a managed SEO website matter more to your operation, ScaleYourJunk is the better fit.

ScaleYourJunk vs Workiz: FAQ

Pricing & Cost

Features & Functionality

Migration & Switching from Workiz

Related Resources

Compare

ScaleYourJunk vs Jobber

Side-by-side comparison of ScaleYourJunk and Jobber — the most popular general FSM — on junk-specific features, pricing, and AI capabilities.

Feature

AI Phone Agent for Junk Removal

How ScaleYourJunk's included AI phone agent handles inbound calls, books appointments, and captures leads 24/7 — no add-on fees.

Feature

Dump Fee Tracking

Track disposal costs per job and per facility. Roll dump fees into per-truck P&L reports so you know exactly which jobs are profitable.

Feature

Managed SEO Website for Junk Removal

ScaleYourJunk builds and manages your SEO-optimized website with item-select booking — the lead channel Workiz cannot provide.

Academy

Junk Removal Pricing Guide

How to set load-based pricing tiers, minimum charges, and item rates that protect your margins while staying competitive in your market.

Stop Paying for Add-Ons That Should Be Included

ScaleYourJunk includes AI phone answering, a managed SEO website, dump fee tracking, and unlimited users at $149–$299/mo. No separate phone plan. No AI add-on. No per-user fees. No annual contract. Just flat-rate software built for junk removal.

Book a Demo

check_circleNo annual contract — month-to-month billing, cancel anytimecheck_circleNo per-user fees — unlimited crew on every plancheck_circleFree data migration from Workiz — our team handles the importcheck_circle20% off with annual billing — $119/mo Starter, $239/mo Growth

Growth: $299/mo for 3–10 trucks · Starter: $149/mo for 1–2 trucks