Junk Removal Customer Portal — Self-Service for Every Customer

When a customer visits the portal login page, they enter their email address or phone number. ScaleYourJunk sends a unique, cryptographically signed link to their inbox or as an SMS. Clicking the link authenticates them instantly with a signed JWT session that lasts 7 days. The magic link token itself stays valid for 30 days, so customers can reuse it throughout their job lifecycle. No passwords to forget, no accounts to create.

Truck position comes directly from the driver's GPS via the ScaleYourJunk driver app. The map updates in real time as the driver moves. Customers see the truck position when the job status is 'En Route' or 'In Progress' — so they know exactly when to expect the crew. Accuracy depends on the driver's device GPS, which is typically within a few meters.

The portal uses Stripe for all payments, supporting credit cards, debit cards, and ACH bank transfers depending on your Stripe configuration. Customers can pay individual invoices with one click, or commercial accounts can select multiple invoices and pay them all at once in a single transaction. Cards on file can also be auto-charged for dumpster rental extensions.

Yes. Active dumpster rentals appear in the portal with container size, delivery date, included days, and the daily extension rate. Customers click a single button to extend their rental — the system auto-charges their card on file at the configured extended daily rate. No phone call needed, no waiting for business hours.

If a customer has a recurring pickup series (weekly, biweekly, monthly), the portal shows their active schedules including the pattern, next run date, and associated address. They can see upcoming jobs generated from the series. Recurring series are set up by your team — the portal gives customers visibility into what is scheduled without needing to call.

Commercial accounts get PO number tracking — they can attach purchase order numbers to jobs at booking time, and those PO numbers carry through to invoices. Bulk payment lets them select multiple open invoices and pay in a single transaction. Saved locations support multi-building properties with unit numbers, building names, and gate or access codes. Net terms and billing contacts are visible on their account.