How much does Launch27 cost?

Launch27 offers three plans: Base ($59–$75/mo), Pro ($125–$150/mo), and Plus ($299/mo). The mobile app, auto-billing, multi-location support, advanced analytics, and referral engine are all locked behind the $299/mo Plus plan. Annual billing saves 15% but offers no refunds for early cancellation. SMS requires a separate Twilio account on Pro and above. Automaid Pay charges 2.85% + $0.25 per transaction if you have been migrated from Stripe.

What is Automaid Pay and why does it matter?

After Fullsteam acquired Launch27 in May 2019, they began migrating users from Stripe to their proprietary Automaid Pay processor at 2.85% + $0.25 per transaction. A 3-truck operation processing $35,000/mo pays roughly $1,088/mo in Automaid Pay fees versus $1,045 on standard Stripe. More critically, your customer payment tokens get locked into Fullsteam's ecosystem, making it harder and more expensive to leave.

Is ScaleYourJunk cheaper than Launch27?

ScaleYourJunk Starter is $149/mo ($119 annual) and Growth is $299/mo ($239 annual). Launch27 ranges from $59–$299/mo. But price comparison is misleading here because Launch27 has zero junk removal features at any tier. You would be comparing the cost of purpose-built junk removal software against cleaning-only booking forms that cannot price by truck load, track dump fees, or answer your phone.

Does ScaleYourJunk charge per user?

No. ScaleYourJunk has no per-user fees on either plan. Add dispatchers, drivers, and office staff without additional cost. Starter covers 1–2 trucks, Growth covers 3–10 trucks. No contracts — month-to-month billing. Annual billing saves 20%, dropping Starter to $119/mo and Growth to $239/mo.

Can Launch27 handle junk removal?

No. Launch27 is exclusively designed for cleaning and maid service businesses. Its booking form prices by bedrooms, bathrooms, and square footage — concepts that do not exist in junk removal. There is no load-based pricing, no dump fee tracking, no disposal routing, no per-truck P&L, no item-select booking, and no junk removal templates. Their website has no junk removal industry page or documentation.

Does Launch27 have a mobile app?

Yes, but only on the Plus plan at $299/mo. The Automaid Staff app for iOS and Android provides check-in/out, photos, alerts, and job details for cleaning crews. The Base ($59–$75/mo) and Pro ($125–$150/mo) plans have no native mobile app — your field crew cannot access schedules, update job statuses, or log any information from their phones unless you pay the top-tier price.

Does Launch27 have AI phone answering?

No. Launch27 has no AI phone answering, no call management, no call routing, and no telephony features on any plan at any price. SMS texting requires a separate Twilio account and is only available on Pro and above. ScaleYourJunk includes an AI phone agent on both plans — business hours on Starter, 24/7 with SMS on Growth. The AI agent never quotes prices.

Does ScaleYourJunk include a website?

Yes. Every ScaleYourJunk plan includes a managed, SEO-optimized junk removal website with item-select booking, service area pages, schema markup, and Google Business Profile integration. Launch27 does not build or manage websites — it offers WordPress themes designed for cleaning companies. Your website is typically your top lead source, generating 60–70% of residential junk removal inquiries.

Is it easy to leave Launch27?

Launch27 is month-to-month if you pay monthly — cancel anytime. Annual plans offer no refunds for early cancellation. The biggest risk is payment processor lock-in: if Fullsteam migrated you to Automaid Pay, your customer payment tokens will not transfer. You will need to collect new card details. ScaleYourJunk lets you connect your own Stripe account, and our onboarding team sends automated payment update requests to your customer list.

What happened to Launch27 after the acquisition?

Fullsteam Holdings acquired Launch27 in May 2019 and rebranded the mobile app to Automaid. The company has approximately 6 employees. Since the acquisition, Trustpilot reviews have dropped to 1.8/5 with reports of server outages lasting 12+ hours, lost booking data, AI-only support with no human representatives, forced migration to Automaid Pay, and double-charging incidents. Multiple users describe the platform as stagnating.

How long does it take to switch from Launch27 to ScaleYourJunk?

Most operators are fully operational on ScaleYourJunk within 5–7 business days. Day one: export your Launch27 customer CSV and sign up for ScaleYourJunk. Days two through three: customer data imports, load tiers and dump fee schedules configured. Days four through five: managed website built with item-select booking. Day five onward: train drivers on the mobile portal and go live. Growth plan customers get a dedicated account manager.

Will I lose my customer data migrating from Launch27?

No. Export your customer list as CSV from Launch27 before canceling. Upload it during ScaleYourJunk onboarding — our system auto-maps names, emails, phone numbers, addresses, and notes to your new CRM. The one thing that will not transfer is Automaid Pay payment tokens. Active customers will need to re-enter card details, which ScaleYourJunk automates via email request.

ScaleYourJunk vs Launch27

ScaleYourJunk vs Launch27 for Junk Removal

Looking for a Launch27 alternative built specifically for junk removal? Launch27 (now Automaid) is booking software built exclusively for cleaning businesses. It has zero junk removal features, a 1.8-star Trustpilot rating...

Updated Mar 2026 · Sources: launch27.com, G2, Capterra, Trustpilot, app stores, user reports, Fullsteam Holdings public filings, Automaid Staff app store listings

gavel Quick Verdict

Best for

Junk removal operators who need a complete, purpose-built platform with load-based pricing, dump fee tracking, AI phone answering, and a mobile driver portal — not cleaning-only booking software with documented reliability issues and a 1.8-star Trustpilot score.

Not ideal if

You run a residential cleaning or maid service business and need bedrooms, bathrooms, and square-footage booking forms with recurring scheduling and a client self-service portal.

Top reasons to switch

checkBuilt for junk removal from day one — Launch27 has zero junk removal features on any plan, at any price point

checkLoad-based pricing, dump fee tracking, disposal routing, and item-select booking are native to every ScaleYourJunk plan

checkAI phone agent included on both tiers — Launch27 has no AI phone answering or telephony features whatsoever

checkMobile driver portal included on all plans — Launch27 locks its mobile app behind the $299/mo Plus tier

Junk-specificAI phone includedStable platformMobile app included

1.8/5

Trustpilot rating

Junk removal features

$299/mo

Mobile app plan

The Verdict

check_circleChoose ScaleYourJunk if…

checkYou run a junk removal business and need load-based pricing, dump fee tracking, and disposal routing — Launch27 has none of these features on any tier

checkYou want a mobile driver portal with load documentation, before-and-after photos, and GPS tracking without paying $299/mo for basic mobile access

checkYou need an AI phone agent that answers calls, captures lead details, and routes jobs to your dispatch — Launch27 has zero telephony features

checkYou want stable infrastructure with no history of server outages or lost customer data — Launch27 has multiple documented incidents of both

swap_horizChoose Launch27 if…

arrow_forwardYou run a residential cleaning or maid service business and need bedroom, bathroom, and square-footage booking forms designed for recurring house cleanings

arrow_forwardYou want a customer self-service portal where cleaning clients can manage weekly or biweekly recurring bookings and update their own payment methods

arrow_forwardYou need WordPress themes and an online booking form pre-built specifically for cleaning company websites with zip-code-based service area validation

arrow_forwardYou operate as a solo cleaning operator on a tight budget and the $59/mo Base plan covers your basic online booking and scheduling needs

lightbulbKey Takeaway

Launch27 exists for maid services. ScaleYourJunk exists for junk removal. These are two completely different industries with completely different operational workflows, pricing models, and field requirements. Choosing Launch27 for junk removal is like buying a lawnmower to plow snow.

Key Differences

The real operational gaps — not a 200-row checkbox marathon.

Junk Removal Platform vs Maid Booking Tool

SYJ: Complete junk removal platform: CRM, dispatch, invoicing, AI phone agent, managed SEO website, dump fee tracking, item-select booking, and route optimization — all purpose-built for haulers

Included Mobile App vs $299/mo Paywall

SYJ: Driver portal with load documentation, disposal logging, job status updates, and GPS tracking included on every ScaleYourJunk plan — Starter and Growth, no add-on fees

Stable Infrastructure vs Server Outages

SYJ: Modern infrastructure built on Next.js, Vercel edge network, and PostgreSQL with automated backups — no history of data loss incidents or extended outages

Own Your Payments vs Forced Migration

SYJ: Operators connect their own Stripe account on every plan — you own your payment flow, your customer tokens, and your processing relationship. Typical Stripe rate: 2.9% + $0.30.

AI Phone Agent vs No Phone Features

SYJ: AI phone agent on both plans — business-hours answering on Starter, 24/7 coverage plus SMS follow-up on Growth. Captures caller details, books jobs into your dispatch queue, and never quotes prices

SEO Website Included vs No Website

SYJ: Managed, SEO-optimized junk removal website with item-select booking, service area pages, and Google Business Profile integration included on every ScaleYourJunk plan

Feature-by-Feature Comparison

Every capability that matters for junk removal.

Show differences only

Feature	ScaleYourJunk	Launch27
Load-Based Pricing	check_circleIncluded Native load-tier pricing — full truck, half truck, quarter truck, minimum load — configurable per market and service type	cancelMissing No load-based pricing. Booking form prices by bedrooms, bathrooms, and square footage only — designed for cleaning
Dump Fee Tracking	check_circleIncluded Log dump fees per job with receipt capture, landfill selection, and automatic cost allocation to each invoice for margin visibility	cancelMissing No dump fee tracking, no disposal cost logging, no landfill management on any plan or tier
Junk Removal Industry Support	check_circleIncluded Entire platform designed for junk removal — templates, workflows, pricing models, booking flows, and support team understand hauling operations	cancelMissing Exclusively designed for cleaning and maid services. No junk removal industry page, templates, or documentation exists
AI Phone Agent	check_circleIncluded AI phone answering on both plans — business hours on Starter, 24/7 plus SMS on Growth. Captures leads, never quotes prices	cancelMissing No AI phone answering, no call management, no telephony features on any plan. SMS requires separate Twilio account
SEO Website	check_circleIncluded Managed SEO website with item-select booking, service area pages, schema markup, and Google Business Profile integration on all plans	cancelMissing No managed website. Offers WordPress themes for cleaning businesses. No junk removal website templates available
Mobile App Availability	check_circleIncluded Driver portal included on every plan with load docs, job status updates, disposal logging, and GPS — no add-on required	add_circleAdd-on Automaid Staff app available only on Plus plan at $299/mo. Base and Pro plans have no mobile access for field crews
Item-Select Booking	check_circleIncluded Customers select items like couch, mattress, appliance — generates an accurate estimate. Converts 20–35% better than generic contact forms	cancelMissing Booking form uses bedroom/bathroom/sqft fields only. No item-select capability. Not adaptable to junk removal use cases
Disposal Routing	check_circleIncluded Route optimization includes landfill, donation center, and recycling facility stops to minimize disposal drive time and dump fees	cancelMissing No disposal routing. No landfill integration. Route features limited to basic driving directions between cleaning appointments

Load-Based Pricing

SYJ

check_circleIncluded

Native load-tier pricing — full truck, half truck, quarter truck, minimum load — configurable per market and service type

Launch27

cancelMissing

No load-based pricing. Booking form prices by bedrooms, bathrooms, and square footage only — designed for cleaning

Dump Fee Tracking

SYJ

check_circleIncluded

Log dump fees per job with receipt capture, landfill selection, and automatic cost allocation to each invoice for margin visibility

Launch27

cancelMissing

No dump fee tracking, no disposal cost logging, no landfill management on any plan or tier

Junk Removal Industry Support

SYJ

check_circleIncluded

Entire platform designed for junk removal — templates, workflows, pricing models, booking flows, and support team understand hauling operations

Launch27

cancelMissing

Exclusively designed for cleaning and maid services. No junk removal industry page, templates, or documentation exists

AI Phone Agent

SYJ

check_circleIncluded

AI phone answering on both plans — business hours on Starter, 24/7 plus SMS on Growth. Captures leads, never quotes prices

Launch27

cancelMissing

No AI phone answering, no call management, no telephony features on any plan. SMS requires separate Twilio account

SEO Website

SYJ

check_circleIncluded

Managed SEO website with item-select booking, service area pages, schema markup, and Google Business Profile integration on all plans

Launch27

cancelMissing

No managed website. Offers WordPress themes for cleaning businesses. No junk removal website templates available

Mobile App Availability

SYJ

check_circleIncluded

Driver portal included on every plan with load docs, job status updates, disposal logging, and GPS — no add-on required

Launch27

add_circleAdd-on

Automaid Staff app available only on Plus plan at $299/mo. Base and Pro plans have no mobile access for field crews

Item-Select Booking

SYJ

check_circleIncluded

Customers select items like couch, mattress, appliance — generates an accurate estimate. Converts 20–35% better than generic contact forms

Launch27

cancelMissing

Booking form uses bedroom/bathroom/sqft fields only. No item-select capability. Not adaptable to junk removal use cases

Disposal Routing

SYJ

check_circleIncluded

Route optimization includes landfill, donation center, and recycling facility stops to minimize disposal drive time and dump fees

Launch27

cancelMissing

No disposal routing. No landfill integration. Route features limited to basic driving directions between cleaning appointments

The Real Cost Comparison

What you actually pay — not just the headline price.

Team size:

Built for Junk Removal

ScaleYourJunk

$149–$299/mo

No per-user fees. No contracts. Month-to-month. Annual billing saves 20% — Starter drops to $119/mo, Growth drops to $239/mo. AI phone agent never quotes prices on any tier.

$149/mo Starter

1–2 trucks. Includes CRM, dispatch, invoicing, scheduling, dump fee tracking, item-select booking, managed SEO website, AI phone agent (business hours only), email automation, and Stripe integration. Zero SMS on this tier. No per-user fees.

$299/mo Growth

3–10 trucks. Everything in Starter plus 24/7 AI phone agent with SMS, auto lead follow-up, full driver portal with load documentation and GPS, route optimization with disposal facility stops, per-truck P&L, QuickBooks Online sync, customer tracking portal, and a dedicated account manager. No per-user fees.

Launch27

Not applicable

Base plan lacks scheduler, QuickBooks, mobile app, analytics, multi-location, and auto-billing. Pro adds scheduling and QuickBooks but no mobile app. Plus ($299/mo) required for full feature set. No AI phone agent exists on any Launch27 plan — feature parity with ScaleYourJunk is impossible.

Base plan (online booking + basic scheduling)$59–$75/mo

Pro plan (scheduler + QuickBooks + SMS via Twilio)$125–$150/mo

Plus plan (mobile app + auto-billing + analytics + multi-location)$299/mo

SMS texting (separate Twilio account required on Pro+)Variable — typically $0.0075–$0.01/message

Automaid Pay processing fees (if migrated from Stripe)2.85% + $0.25 per transaction

savings

Estimated Annual Savings

Launch27 is cleaning-only software. Choosing it for junk removal means running two industries' worth of workarounds, spreadsheets, and manual processes while paying for features you cannot use.

Switching from Launch27

Launch27 is month-to-month if you pay monthly. Annual plans do not offer refunds for early cancellation — but you can cancel at the end of your billing period with no penalties. Switch anytime.

Export your customer data

Download your full customer list and booking history as CSV from Launch27's admin panel. Include names, emails, phone numbers, addresses, and any notes. If you have been migrated to Automaid branding, the export location may have moved — check Settings > Data Export.

Reclaim your payment processing

If Fullsteam migrated you to Automaid Pay, reconnect directly with Stripe for your ScaleYourJunk account. Your Automaid Pay customer payment tokens will not transfer — you will need to collect new card details from active customers. ScaleYourJunk sends automated payment method update requests during onboarding.

Import into ScaleYourJunk

Upload your customer CSV during ScaleYourJunk onboarding. Fields auto-map to CRM contacts — name, email, phone, address, and job history. Our onboarding team reviews the import for duplicates and formatting issues. Most imports complete in under 24 hours.

Set up junk removal workflows

Configure your load tiers (full, half, quarter, minimum), dump fee schedules per landfill or recycling center, service area pricing, and AI phone agent scripts. Your managed SEO website with item-select booking is built during your first week. Email automation sequences deploy automatically.

What Launch27 Users Say

Real feedback from public reviews.

Server outages and lost data — multiple Trustpilot reviews report 12+ hour downtime, disappeared schedules, and lost booking data with no recovery optionsAI-only customer support — no human representatives available for support inquiries, users report AI chatbot loops that never resolve issuesPost-acquisition quality decline — Fullsteam acquired Launch27 in May 2019, rebranded to Automaid, and the platform has shown signs of stagnation with approximately 6 employeesForced payment processor migration — users moved from Stripe to proprietary Automaid Pay (2.85% + $0.25), increasing switching costs and locking customer tokens into Fullsteam's ecosystemMobile app restricted to highest tier — $299/mo Plus plan required for field crews to access schedules, check in/out, and view job details on their phonesDouble-charging incidents — multiple user reports of customers being charged multiple times for the same service, and automated emails sent without owner authorization

format_quote

“Their servers went down and lost some booking data completely. They do not have a customer support team — just AI handling all the support, and not great at all. When your entire business runs through a platform and that platform loses your data with no human to call, you are in serious trouble.”

Paraphrased · Trustpilot Review · 2024

format_quote

“I paid for a year in advance with no discount given. Many features never worked like auto-scheduling, waiting list, geolocation, and the mobile app was buggy. I asked for a partial refund and was told annual plans are non-refundable. Wasted over $1,500.”

Paraphrased · Capterra Review · 2023

format_quote

“Customers being charged multiple times, emails sent to customers without the owner's authorization, and now the entire schedule completely disappeared. We had to rebuild two weeks of appointments from memory and text message history. I would not wish this on any business owner.”

Paraphrased · Capterra Review · 2025

Where Launch27 Still Wins

Genuine advantages worth acknowledging.

verified

Purpose-built online booking for cleaning businesses

Launch27's bedroom/bathroom/sqft/zip-code booking form is genuinely well-designed for residential maid services. It converts better than generic scheduling widgets for cleaning companies because customers can instantly see pricing based on their home size. If you run a cleaning business, this booking flow is excellent.

verified

Low entry price for solo cleaning operators

The $59–$75/mo Base plan is an affordable entry point for solo cleaning operators who just need online booking, basic scheduling, and customer management. That is $74–$90 less per month than ScaleYourJunk Starter, and if you only clean houses, you do not need junk removal features.

verified

Customer self-service portal for recurring cleaning clients

Launch27's client login portal lets cleaning customers manage their own recurring weekly or biweekly bookings, update payment methods, skip upcoming appointments, and book additional services. This reduces admin overhead significantly for cleaning businesses that rely on recurring revenue — something junk removal operators rarely need.

If you run a cleaning or maid service business, Launch27 was designed for you and its cleaning-specific booking flow is genuinely useful. If you run a junk removal business, Launch27 has nothing for you — no load pricing, no dump fees, no item-select booking, no AI phone agent, no disposal routing. These are completely different industries.

ScaleYourJunk vs Launch27: FAQ

Pricing & Cost

Features & Capabilities

Migration & Platform Stability

Related Resources

Guide

ScaleYourJunk vs Jobber

How ScaleYourJunk compares to the most popular general field service platform — and where Jobber falls short for junk removal operators.

Guide

ScaleYourJunk vs Housecall Pro

Another general FSM platform where add-on costs stack up fast. See the full feature and pricing comparison for junk haulers.

Feature

Website Builder

Managed, SEO-optimized junk removal websites with item-select booking — the lead-generating website Launch27 cannot provide.

Feature

AI Phone Agent

AI phone answering on every plan. Captures leads 24/7, books jobs, and never quotes prices — a feature Launch27 lacks entirely.

Feature

Driver Portal

Mobile driver portal with load documentation, disposal logging, and GPS — included on all plans, not locked behind a $299/mo paywall.

Your Junk Removal Business Deserves Purpose-Built Software.

Launch27 was built for maid services. ScaleYourJunk was built for junk haulers. $149–$299/mo, no per-user fees, everything included. Sign Up Now.

Book a Demo

check_circleNo annual contract — month-to-month billing, cancel anytimecheck_circleNo payment processor lock-in — connect and own your own Stripe accountcheck_circleFree data migration from Launch27 with dedicated onboarding support

Growth: $299/mo for 3–10 trucks · Starter: $149/mo for 1–2 trucks