Junk Removal Dispatch & Route Optimization Software

When a new job has no truck assigned, the auto-assign system runs the VRPTW solver in insertion mode. It evaluates every active truck for that day, considering current fill level, remaining capacity, time windows, crew size, dispatch zone membership, and distance from existing stops. The solver picks the truck that minimizes total route cost while respecting capacity and schedule constraints. If the solver is unavailable, a fallback scoring algorithm uses haversine distance and center-of-gravity calculations to find the best truck.

The route optimizer automatically inserts dump facility stops into each truck's route whenever the cumulative load would exceed the truck's capacity. It knows every dump site's GPS location, operating hours, and estimated service duration including queue time. The solver plans dump visits between jobs so drivers never arrive at a pickup site with a full truck. Dump stops are scheduled within facility operating windows and factored into all ETA calculations.

Every truck has a defined capacity in cubic yards. As jobs are assigned, the solver accumulates each job's estimated volume against that capacity, planning to 85% by default to buffer for volume estimation variance. Drivers report load status (empty, quarter, half, three-quarters, full) after each job and after dump visits, which updates the truck's real-time fill level. The system uses these reports to recalculate ETAs and trigger mid-day replans when a truck needs an unplanned dump run.

When a driver reports that a truck is full or needs a dump, the system triggers an automatic replan. It fetches all remaining jobs for every active truck, their current GPS positions, and real-time fill levels, then re-runs the full VRPTW solver from current positions rather than yard locations. The replan respects committed ETAs that were already sent to customers, preventing disruptive schedule changes. A 30-second debounce prevents replan storms when multiple events fire in quick succession.

After routes are optimized or a driver completes a job, the system recalculates arrival times for all remaining stops on that truck. It uses real-time GPS position, haversine distance to each stop, estimated drive time, service duration adjusted for crew size, and any dump detours needed based on cumulative load. Customers receive on-the-way text notifications with their updated ETA when the driver is en route to their location.

Dispatch zones are custom geographic polygons you draw on the map. Each zone is linked to specific trucks, ensuring jobs in that area are preferentially assigned to those trucks. The solver applies a zone penalty when considering a truck that is not assigned to the job's zone — the penalty decays as a truck's load increases, allowing cross-zone assignment when zone trucks are full. Zones help reduce drive time and keep crews in familiar service areas.